contexxt.ai

When introducing new digital systems and tools, the dilemma is familiar: they are rolled out company-wide on a large scale and extensively trained. Yet little or nothing happens. While executives are still dreaming of synergies and efficiency gains, the operational project team is brought back down to earth with a bump.

To prevent this from happening, the team at contexxt.ai combines the analysis of digital user footprints with their learning chatbot for the adoption process—i.e., the sustainable establishment of digital systems within the company—and delivers individualized learning impulses to users. They also supplement the use of these two technological tools with advisory support for the operational implementation team through their Adoption as a Service offering.

In doing so, the contexxt team aligns with the company’s digital strategy while keeping the everyday benefits for end users at the forefront. After all, it is the improvements users experience with the new system that secure long-term success in the adoption process.