The most important benefits for your IT team

Why Tesseron for IT Service Management?

All threads come together at your support teams: requests pile up, important changes get lost in daily operations, and tracking individual disruptions becomes a challenge. What’s missing is transparency, prioritization, and a structured overview of the multitude of tickets. This often leads to longer processing times, increased workload, and lower satisfaction among employees and customers. The IT service management solution Tesseron provides a remedy! And the best part? As an SVE member, you receive an unbeatable 30% discount on your licenses!

 

Here are the key benefits for your IT team: 

- The mail crawler scans the mailboxes of your technical teams, ensuring that all inquiries are automatically converted into tickets. This allows multiple user requests for the same issue to be identified, consolidated, and clearly displayed. Your team saves duplicate work and can fully focus on delivering optimal service.

- To keep customers and colleagues informed about the status of their requests, Tesseron enables sending emails directly from the system. Responses to these emails are then recorded as ticket entries. The intelligent mail crawler also understands references to the process, even if your colleagues or customers do not mention the specific process or ticket number.

- To efficiently handle recurring tasks and standardize documentation, you can define standards using customizable text modules or freely configurable ticket types. Tesseron also shows which processes are related or which tasks result from previous processes. You can link individual tickets to provide your colleagues with a better overview.

- Thanks to the integrated asset management, you can also see which system the ticket relates to, when it was last serviced, or what issues have occurred recently.

All efforts are finally recorded via performance billing and can be easily invoiced.

 

Sound interesting?

A smoothly functioning IT system is the backbone of every modern company! Nothing is more frustrating than having to sit idly in front of your PC during working hours, even though you actually have plenty to do. With a powerful IT service management system, you significantly simplify your IT work and minimize IT-related downtime. As a member, you also save 30% on your licenses!

For a deeper insight and the opportunity to get in touch, visit:

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